Hillingdon Council Cabinet Member and Officer Decisions
2-year Extension for the Provision of a Managed Passenger Transport Service - PART II
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Executive Decision Notice – 10 March 2023 Page 1
This notice is a public document also available to view on the Council's website www.hillingdon.gov.uk
OFFICIAL EXECUTIVE DECISION NOTICE
PUBLISHED BY DEMOCRATIC SERVICES
Notice is hereby given that the following decision(s) have been made today by
Cabinet Members at the London Borough of Hillingdon:
Title of decision
2-Year Extension for the Provision of a Managed Passenger
Transport Service
Reference No. 713
Date of decision Friday 10 March 2023
Call-in expiry date Friday 17 March 2023
Relevant Select
Committee
Children, Families and Education Select Committee
Relevant Wards All Wards
Decision made
Cabinet Members
making the decision
Councillor Ian Edwards – Leader of the Council
Councillor Susan O ’Brien – Cabinet Member for Childre n,
Families and Education
Approved
That the Leader of the Council and the Cabinet Member for
Children, Families and Education agreed to extend the current
contract with Edge Public Solutions for the provision of a
managed passenger transport service to the London Borough of
Hillingdon for the two-year extension period from 01 April 2023
to 31 March 2025 and at the cost of £378,000.
Reason for decision Operating this function as a managed service since 2020 has
ensured that staff have remained employees of the Council with
staff deployment, day -to-day management, transformation,
route planning and scheduling decisions led by Edge Public
Solutions. Edge Public Solutions have provided a dedicated on-
site manager who is supported by specialist transformation
resources as required. This means the service has the required
Executive Decision Notice – 10 March 2023 Page 2
This notice is a public document also available to view on the Council's website www.hillingdon.gov.uk
knowledge, expertise and oversight to ensure eligible residents
receive a high-quality effective passenger transport service.
The contract has provided:
• Management of the service at an optimum cost level
• A service which is of a high quality and is s afe, meeting
expected customer satisfaction standards
• Effective management of demand for this service through
robust implementation of a regularly updated eligibility
policy document
• Management of stakeholder relationships – schools,
parents, carers, etc.
• Improvements to the service in line with legislation and
changing needs
• A high performing passenger transport service that is
seen as an exemplar service
Alternative options
considered and
rejected
The significant growth in the number of children with SEND
requiring transport needs the appropriate level of skill and
expertise to manage the planning and budget to ensure the
service provides a positive resident experience, through
consistently delivered quality provision which is affordable. The
service requires specialist management with experi ence in
strong management of the providers, containing costs whilst
maintaining safety and quality for a complex and constantly
changing cohort of vulnerable children and young people.
Despite changes to the job role and grade, the service was
unable to at tract and retain a Council appointed manager of
sufficient calibre with the specialist industry knowledge required
to effectively manage this complex and fluid demand- led
service. The challenges associated with increasing demand and
the requirement to continually review and adapt transport routes
means day-to-
day operational decisions can have a lasting
adverse budget impact if not immediately managed.
With the current financial volatility in the transport market, it
would not be in the best interests of the Council to consider an
alternative provider to run the service at this time.
Classification Part II – Members’ Only and Not for Publication
Link to associated
report
That this report be declared as exempt from publication as it
involves t he disclosure of information in accordance with
Section 100(A) and paragraph 4 of Part 1 of Schedule 12 (A) to
the Local Government Act 1972 (as amended), in that the report
contains information relating to any consultations or
negotiations, or contemplated consultations or negotiations, in
connection with any labour relations matter arising between the
authority or a Minister of the Crown and employees of, or office
holders under, the authority and that the public interest in
withholding the information outweighs the public interest in
disclosing it.
Executive Decision Notice – 10 March 2023 Page 3
This notice is a public document also available to view on the Council's website www.hillingdon.gov.uk
Relevant Officer
contact & Directorate
Jan Major – Adult Services and Health Directorate
Any interest declared
by the Cabinet
Member(s) /
dispensation granted
N/A
Implementation of decision & scrutiny call-in
[Internal Use only]
When can this
decision be
implemented by
officers?
Officers can implement Cabinet Member decision in this notice
only from the expiry of the scrutiny call-in period which is:
5pm on Friday 17 March 2023
However, this is subject to the decision not being called in by
Councillors on the relevant Select Committee. Upon receipt of a
valid call-in request, Democratic Services will immediately advise
the relevant officer(s) and the decision must then be put on hold.
Councillor scrutiny
call-in of this
decision
Councillors on the relevant Select Committee shown in this notice
may request to call -in this decision. The request must be before
the expiry of the scrutiny call-in period above.
Councillors should use the Scrutiny Call -in App (link below) on
their devices to initiate any call-in request. Further advice can be
sought from Democratic Services if required:
Scrutiny Call-In - Power Apps (secure)
Further information These decisions, where applicable, have been taken under The
Local Authorities (Executive Arrangements) (Meetings and
Access to Information) (England) Regulations 2012.
This is the formal notice by the Council of the above executive
decision, including links to the reports where applicable.
If you would like more information on this decision, please contact
Democratic Services on 01895 250636 or email:
democratic@hillingdon.gov.uk.
Circulation of this decision notice is to a variety of people including
Members of the Council, Corporate Directors, Officers, Group
Secretariats and the Public. Copies are a lso placed on the
Council’s website.
Democratic Services
London Borough of Hillingdon
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