Licensing

Introduction by the Council’s Regulatory Services / Licensing Officer The licensing officer will introduce the report and will outline impartially the matter before the sub-committee, giving any relevant background information. Responsible Authorities and/or Other Parties The Licence/Certificate Holder presents their case and calls any supporters or witnesses. The Applicant for the Review The Chairman calls on the Applicant to present their case giving factual information about their grounds for the review application, and calls any supporters or witnesses. DISCUSSION LED BY THE SUB-COMMITTEE The Chairman will lead the discussion. This will be a chance for all parties to provide comments on any submissions that have been made to the Sub-Committee Closing remarks from each party The Licence Holder makes brief closing remarks on the application under question, followed by Responsible Authorities and Other Parties. The Applicant(s) makes the final closing remarks. Sub-committee deliberates The sub-committee will remain in the room to deliberate and make their decision, with only the Legal Advisor and Clerk to the Committee remaining. All other present will be asked to leave the room. If the meeting is being broadcast, any filming will be stopped for this part. Chairman announces the decision Parties may return to the room when asked and the Chairman announces the decision. The Chairman reminds the Licence/Certificate Holder that the decision will be sent to them in writing. There can be no further questions or statements. The Licence Holder Responsible Authorities who have submitted relevant representations will be invited to address the Sub-Committee. Thereafter Other Parties (e.g. Residents, Ward Councillors) who have submitted relevant representations will be invited to address the Sub-Committee Order of proceedings – review under the Licensing Act 2003 The Chairman of the Sub-Committee will open the hearing by introducing the Councillors, explaining the purpose of the proceedings and the general procedure. The Chairman will then check that there are no additions or alterations to the list of those appearing at the hearing.

Licensing Sub-Committee hearing – 5 November 2026 Part I - Public Application for the review of a Premises Licence: Venue 5, 446 Field End Road, Ruislip, HA4 9PB Committee Licensing Sub-Committee Officer Contact David Butler - Licensing Officer Papers with report Appendix 1 - Review application Appendix 2 - Representations from Interested Parties Ward name Eastcote 1.0 SUMMARY To consider an application for a review of a premises licence pursuant to Section 51 of the Licensing Act 2003 in respect of Venue 5. 446 Field End Road, Eastcote, HA4 9PB. The review is brought by The Licensing Authority on the grounds that the premises are undermining the licensing objective of the prevention of public nuisance. 2.0 RECOMMENDATION That the Licensing Sub -Committee consider this application for the review of the premises licence and any relevant representations and takes such steps as it considers appropriate for the promotion of the licensing objectives. The steps available to the Sub-Committee are detailed later in this report. 3.0 APPLICATION 3.1 Type of application An application under Section 51 of the Licensing Act 2003 for a review of the premises licence for Venue 5. 446 Field End Road, Eastcote, HA4 9PB. submitted by the Licensing Authority of the council as a responsible authority under the Act. The review has been brought on the grounds that the premises are undermining the licensing objective of the prevention of public nuisance. The review has been brought following continuing problems associated with late -night noise, poor dispersal management, external cong regation/loitering, and extractor fan noise affecting residents. 3.2 A copy of the review application, including supporting documents, is attached at Appendix 1. 4.0 BACKGROUND INFORMATION 4.1 Description of premises Licensing Sub-Committee hearing – 5 November 2026 Part I - Public The premises is operated as a restaurant, bar and events venue. located on a busy through road between South Ruislip and Eastcote. with residential properties to the side and rear of the premises. 4.2 A map of the location can be found within the review application. 4.3 Authorised licensable activities The premises is currently licensed for: The Sale of Alcohol by Retail Monday to Sunday 10.00 hours to 02.00 hours the following day New Year’s Eve between 10.00 and 10.00 hours the following day Regulated entertainment Monday to Sunday 10.00 hours to 02.00 hours the following day New Year’s Eve between 10.00 and 10.00 hours the following day Late Night Refreshment Monday to Sunday 23.00 hours to 02.30 hours the following day The full copy of the current premises licence is attached within the review application. 4.4 Premises licence holder The current licence is held by Venue 5 Ltd 446 Field End Road Eastcote HA4 9PB 4.5 Designated premises supervisor The designated premises supervisor is named as Mr. Kamlesh Patel and they have been Personal Licence Holder since April 2019. 5.0 CONSULTATION 5.1 Closing date for representations 8 October 2026. 5.2 Consultation The review application was served on the licence holder and responsible authorities, Thursday the 10 th September 2026. Physical notices advertising the review were put on display on the perimeter wall and front window of the premises and in addition, a further notice was placed on a Hillingdon Street Lamppost outside the premises. A notice was also placed on the public noticeboard at the Civic Centre. All notices were displayed on the 11th September 2026, being the next working day, and a copy of the notice was published on the council’s website on the 10 th September 2026. The Ward Councillors were notified of the application on the 10th September 2026. Licensing Sub-Committee hearing – 5 November 2026 Part I - Public 6.0 REPRESENTATIONS 6.1 Responsible authorities The Review is being brought by the Licensing Authority. 6.2 No representations have been received from any other responsible authority. For transparency, officers can confirm that the Home Office Immigration Enforcement and the London Fire Authority have both respond confirming that they had no comment to make. 6.3 Licensing Authority The Licensing Authority has initiated this review and invites the Sub -Committee to consider the additional measures and conditions set out within the review application as potential options to promote and uphold the licensing objectives. 6.4 Other person There have been three representations received from other persons. And are attached as Appendix 2 a-c 6.5 No Members Enquiries have been received by the licensing service for this premises. 6.6 Numerous complaints have been received by the residents to the Licensing Authority regarding this premises since Kamlesh Patel has been the DPS at the premises. These have been evidenced in the review application. 7.0 OFFICER'S OBSERVATIONS 7.1 The review has been submitted on the grounds that the operation of the premises has undermined the licensing objective of the prevention of public nuisance. The Licensing Authority notes that reports of disturbance have continued since its involvement in October 2024, indicating that the existing management arrangements have not been consistently effective in preventing nuisance. Concerns have been compounded by the inconsistent implementation of measures agreed with residents and the Licensing Authority. As detailed within the review application, the Licensing Authority's confidence in the current management's ability to achieve sustained improvement has been significantly reduced and, in the absence of clear and enforceable controls, there remains a risk of further incidents of public nuisance. The Sub -Committee must determine the review regarding the promotion of the licensing objectives and the extent of any risk posed by the premises, having regard to the relevant provisions of the Statutory Guidance referred to later in this report. 7.2 A licence review is not designed to be a tool to punish a premises. The Sub- Committee must, having regard to the application and any relevant representations, take such steps (if any) as it considers appropriate for the promotion of the licensing objectives. The possible steps are:  to take no further action  to modify the conditions of the premises licence Licensing Sub-Committee hearing – 5 November 2026 Part I - Public  to exclude a licensable activity from the scope of the licence  to remove the designated premises supervisor  to suspend the licence for a period not exceeding three months; and/or  to revoke the licence. 7.3 The Sub -Committee does have the option to suspend the premises licence. A period of suspension may be a useful tool to give time to complete training, be this refresher training or new training, to implement licence conditions, to make changes to staff or staffing levels, or implement other relevant changes at the premises. Any suspension should not be purely punitive in nature, and if a suspension is considered the Sub-Committee may wish to state that is to be achieved during the suspension period for the benefit of all parties and confirming to the licence holder what action they are required to take. The intended aims could be confirmed through the reasons for the decision. 7.4 As part of this review application, the Licensing Authority have suggested that additional licence control amended hours, or other statutory steps are requi red to promote the prevention of public nuisance. Having considered the residents’ evidence, Council records, the premises licence, management responses and the effectiveness of the measures attempted to date, it is the Licensing Authority’s view that review proceedings are appropriate. 7.5 All parties are reminded that the decision of the Sub-Committee will not take effect until either the appeal period has expired, which is a period of 21 days beginning with the day on which the applicant was notified by the licensing authority of the decision to be appealed against, or until any appeal submitted in respect of this application is determined or withdrawn. 7.6 Officers can advise that, since the submission of the review application, communications have taken place between the Licensing Authority and the Premises Licence Holder’s legal representative. No direct correspondence has been received from the Premises Licence Holder. Members are reminded that there is no obligation upon a Premises Licence Holder to contact the Licensing Authority in response to a review application. The Premises Licence Holder retains the right to attend the hearing before the Licensing Sub -Committee and present oral and written representations in support of their case. 8.0 RELEVANT SECTIONS OF S.182 GUIDANCE 8.1 Each application on its own merits Paragraph 1.17 states “Each application must be considered on its own merits and in accordance with the licensing authority’s statement of licensing policy; for example, if the application falls within the scope of a cumulative impact policy. Conditions attached to licen ces and certificates must be tailored to the individual type, location and characteristics of the premises and events concerned. This is essential to avoid the imposition of disproportionate and overly burdensome conditions on premises where there is no need for such conditions. Standardised conditions should be avoided and indeed may be unlawful where they cannot be Licensing Sub-Committee hearing – 5 November 2026 Part I - Public shown to be appropriate for the promotion of the licensing objectives in an individual case”. Paragraph 1.18 states “When making licensing decisions, all licensing authorities should consider the need to promote growth and deliver economic benefits”. Paragraph 1.19 states “In coming to a decision on individual licensing applications, licensing committees should have regard to relevant local plans and strategies – such as those relating to town planning, the night-time economy, or business support – provided these considerations are consistent with the licensing objectives and the authority’s published licensing policy. For example, licensing authorities in the area covered by the London Mayor should consider the London Plan 2021 which sets out a clear framework for the development of London over the next 20-25 years and the Mayor’s vision for Good Growth”. 8.2 Crime and disorder Paragraph 2.3 states “Conditions should be targeted on deterrence and preventing crime and disorder including the prevention of illegal working in licensed premises (see paragraph 10.10). For example, where there is good reason to suppose that disorder may take place, the presence of closed-circuit television (CCTV) cameras both inside and immediately outside the premises can actively deter disorder, nuisance, anti-social behaviour and crime generally. Some licence holders may wish to have cameras on their premises for the prevention of crime directed against the business itself, its staff, or its customers. But any condition may require a broader approach, and it may be appropriate to ensure that the precise location of cameras is set out on plans to ensure that certain areas are properly covered and there is no subsequent dispute over the terms of the condition”. Paragraph 2.5 states “Conditions relating to the management competency of designated premises supervisors should not normally be attached to premises licences. It will normally be the responsibility of the premises licence holder as an employer, and not the licensing authority, to ensure that the managers appointed at the premises are competent and appropriately trained. The designated premises supervisor is the key person who will usually be responsible for the day to day management of the premises by the premises licence holder, including the prevention of disorder. A condition of this kind may only be justified as appropriate in rare circumstances where it can be demonstrated that, in the circumstances associated with particular premises, poor management competency could give rise to issues of crime and disorder and public safety”. 8.3 Licensing authorities acting as responsible authorities Paragraph 9.13 states “Licensing authorities are included in the list of responsible authorities. A similar framework exists in the Gambling Act 2005. The 2003 Act does not require responsible authorities to make representations about applications for the grant of premis es licences or to take any other steps in respect of different licensing processes. It is, therefore, for the licensing authority to determine when it considers it appropriate to act in its capacity as a responsible authority; the licensing Licensing Sub-Committee hearing – 5 November 2026 Part I - Public authority should make this decision in accordance with its duties under section 4 of the 2003 Act”. Paragraph 9.17 states “In cases where a licensing authority is also acting as responsible authority in relation to the same process, it is important to achieve a separation of responsibilities within the authority to ensure procedural fairness and eliminate conflicts of interest. In such cases licensing determinations will be made by the licensing commit tee or sub committee comprising elected members of the authority (although they are advised by a licensing officer). Therefore, a separation is achieved by allocating distinct functions (i.e. those of licensing authority and responsible authority) to different officials within the authority” Paragraph 9.18 states “In these cases, licensing authorities should allocate the different responsibilities to different licensing officers or other officers within the local authority to ensure a proper separation of responsibilities. The officer advising the licensing committee (i.e. the authority acting in its capacity as the licensing authority) must be a different person from the officer who is acting for the responsible authority. The officer acting for the responsible authority should not be involved in the licensing decision process and should not discuss the merits of the case with those involved in making the determination by the licensing authority. For example, discussion should not take place between the officer acting as responsible authority and the officer handling the licence application regarding the merits of the case. Communication between these officers in relation to the case should remain professional and consistent with communication with other responsible authorities. Representations, subject to limited exceptions, must be made in writing. It is for the licensing authority to determine how the separate roles are div ided to ensure an appropriate separation of responsibilities. This approach may not be appropriate for all licensing authorities and many authorities may already have processes in place to effectively achieve the same outcome”. 8.4 Determining actions that are appropriate for the promotion of the licensing objectives Paragraph 9.42 states " Licensing authorities are best placed to determine what actions are appropriate for the promotion of the licensing objectives in their areas. All licensing determinations should be considered on a case-by-case basis. They should take into account any representations or objections that have been received from responsible authorities or other persons, and representations made by the applicant or premises user as the case may be". Paragraph 9.43 states " The authority’s determination should be evidence -based, justified as being appropriate for the promotion of the licensing objectives and proportionate to what it is intended to achieve". Paragraph 9.44 states " Determination of whether an action or step is appropriate for the promotion of the licensing objectives requires an assessment of what action or step would be suitable to achieve that end. While this does not therefore require a licensing authority to decide that no lesser step will achieve the aim, the authority should aim to consider the potential burden that any condition would impose on the premises licence holder (such as the financial burden due to restrictions on Licensing Sub-Committee hearing – 5 November 2026 Part I - Public licensable activities) as well as the potential benefit in terms of the promotion of the licensing objectives. However, it is imperative that the authority ensures that the factors which form the basis of its determination are limited to consideration of the promotion of the objectives and nothing outside those parameters. As with the consideration of licence variations, the licensing authority should consider wider issues such as other conditions already in place to mitigate potential negative impact on the promotion of the licensing objectives and the track record of the business. Further advice on determini ng what is appropriate when imposing conditions on a licence or certificate is provided in Chapter 10. The licensing authority is expected to come to its determination based on an assessment of the evidence on both the risks and benefits either for or against making the determination". 8.5 Proportionality Paragraph 10.2 states “Conditions include any limitations or restrictions attached to a licence or certificate and essentially are the steps or actions that the holder of the premises licence or the club premises certificate will be required to take or refrain from taking in relation to the carrying on of licensable activities at the premises in question. Failure to comply with any condition attached to a licence or certificate is a criminal offence, which on conviction is punishable by an unlimited fine or up to six months’ imprisonment. The courts have made clear that it is particularly important that conditions which are imprecise or difficult for a licence holder to observe should be avoided”. Paragraph 10.8 states “The licensing authority may not impose any conditions unless its discretion has been exercised following receipt of relevant representations and it is satisfied as a result of a hearing (unless all parties agree a hearing is not necessary) that it is appropriate to impose conditions to promote one or more of the four licensing objectives. In order to promote the crime prevention licensing objective conditions may be included that are aimed at preventing illegal working in licensed premises. This provision also applies to minor variations”. Paragraph 10.9 states “It is possible that in some cases no additional conditions will be appropriate to promote the licensing objectives”. Paragraph 10.10 states " The 2003 Act requires that licensing conditions should be tailored to the size, type, location and characteristics and activities taking place at the premises concerned. Conditions should be determined on a case-by-case basis and standardised conditions which ignore these individual aspects should be avoided. For example, conditions should not be used to implement a general policy in a given area such as the use of CCTV, polycarbonate drinking vessels or identity scanners where they would not be appropriate to the specific premises. Conditions that are considered appropriate for the prevention of illegal working in premises licensed to sell alcohol or late night refreshment might include requiring a premises licence holder to undertake right to work checks on all staff employed at the licensed premises or requiring that evidence of a right to work check, either physical or digital (e.g. copy of any document checked or a clear copy of the online right to work check) is retained at the licensed premises. Licensing authorities may also wish to consider Licensing Sub-Committee hearing – 5 November 2026 Part I - Public placing additional conditions on licences to safeguard patrons against spiking, if deemed appropriate and proportionate for a specific venue where there is evidence to justify such action (a definition of spiking can be found in para 2.7). Licensing authorities and other responsible authorities should be alive to the indirect costs that can arise because of conditions. These could be a deterrent to holding events that are valuable to the community or for the funding of good and important causes. Licensing authorities should therefore ensure that any conditions they impose are only those which are appropriate for the promotion of the licensing objectives". 8.6 The review process Paragraph 11.1 states “The proceedings set out in the 2003 Act for reviewing premises licences and club premises certificates represent a key protection for the community where problems associated with the licensing objectives occur after the grant or variation of a premises licence or club premises certificate”. Paragraph 11.2 states “At any stage, following the grant of a premises licence or club premises certificate, a responsible authority, or any other person, may ask the licensing authority to review the licence or certificate because of a matter arising at the premises in connection with any of the four licensing objectives”. Paragraph 11.3 states “An application for review may be made electronically, provided that the licensing authority agrees and the applicant submits a subsequent hard copy of the application, if the licensing authority requires one. The licensing authority may also agree in advance that the application need not be given in hard copy. However, these applications are outside the formal electronic application process and may not be submitted via GOV.UK or the licensing authority’s electronic facility. The applicant must give notice of the review application to the responsible authorities and holder of the licence or certificate. The licensing authority is required to advertise a review application”. Paragraph 11.5 states “Any responsible authority under the 2003 Act may apply for a review of a pr emises licence or club premises certificate. Therefore, the relevant licensing authority may apply for a review if it is concerned about licensed activities at premises and wants to intervene early without waiting for representations from other persons. However, it is not expected that licensing authorities should normally act as responsible authorities in applying for reviews on behalf of other persons, such as local residents or community groups. These individuals or groups are entitled to apply for a review for a licence or certificate in their own right if they have grounds to do so. It is also reasonable for licensing authorities to expect other responsible authorities to intervene where the basis for the intervention falls within the remit of that other authority. For example, the police should take appropriate steps where the basis for the review is concern about crime and disorder or the sexual exploitation of children. Likewise, where there are concerns about noise nuisance, it is reasonable to expect the local authority exercising environmental health functions for the area in which the premises are situated to make the application for review”. Paragraph 11.6 states “Where the relevant licensing authority does act as a Licensing Sub-Committee hearing – 5 November 2026 Part I - Public responsible authority and applies for a review, it is important that a separation of responsibilities is still achieved in this process to ensure procedural fairness and eliminate conflicts of interest. As outlined previously in Chapter 9 of this Guidance, the distinct functions of acting as licensing authority and responsible authority should be exercised by different officials to ensure a separation of responsibilities. Further information on how licensing authorities should achieve this separation of responsibilities can be found in Chapter 9 of this Guidance”. Paragraph 11.7 states “In every case, any application for a review must relate to particular premises in respect of which there is a premises licence or club premises certificate and must be relevant to the promotion of one or more of the licensing objectives. Following the grant or variation of a licence or certificate, a complaint regarding a general issue in the local area relating to the licensing objectives, such as a general (crime and disorder) situation in a town centre, should generally not be regarded as relevant unless it can be positively tied or linked by a causal connection to particular premises, which would allow for a proper review of t he licence or certificate. For instance, a geographic cluster of complaints, including along transport routes related to an individual public house and its closing time, could give grounds for a review of an existing licence as well as direct incidents of crime and disorder around a particular public house”. Paragraph 11.8 states “Where a licensing authority receives a geographic cluster of complaints, consideration may be given as whether these issues are the result of the cumulative impact of licensed premises within the area concerned. In such circumstances, the licensing authority may be asked to consider whether it would be appropriate to publish a cumulative impact assessment. Further guidance on cumulative impact assessments can be found in Chapter 14 of this Guidance”. Paragraph 11.9 states “Responsible authorities and other persons may make representations in respect of an application to review a premises licence or club premises certificate. They must be relevant (i.e., relate to one or more of the licensing objectives) and, in the case of other persons, must not be frivolous or vexatious. Representations must be made in writing and may be amplified at the subsequent hearing or may stand in their own right. Additional representations which do not amount to an amplification of the original representation may not be made at the hearing. Representations may be made electronically, provided the licensing authority agrees and the applicant submits a subsequent hard copy, unless the licensing authority waives this requirement”. Paragraph 11.10 states “Where authorised persons and responsible authorities have concerns about problems identified at premises, it is good practice for them to give licence holders early warning of their concerns and the need for improvement, and where possible they should advise the licence or certificate holder of the steps they need to take to address those concerns. A failure by the holder to respond to such warnings is expected to lead to a decision to apply for a review. Co-operation at a local level in promoting the licensing objectives should be encouraged and reviews should not be used to undermine this co-operation”. Licensing Sub-Committee hearing – 5 November 2026 Part I - Public Paragraph 11.15 states “When a licensing authority receives an application for a review from a responsible authority or any other person, or in accordance with the closure procedures described in Part 8 of the 2003 Act (for example, closure orders), it must arrange a hearing. The arrangements for the hearing must follow the provisions set out in regulations. These regulations are published on the Government’s legislation website ( www.legislation.gov.uk). It is particul arly important that the premises licence holder is made fully aware of any representations made in respect of the premises, any evidence supporting the representations and that the holder or the holder’s legal representative has therefore been able to prepare a response”. 8.7 Powers of a licensing authority on the determination of a review Paragraph 11.16 states “The 2003 Act provides a range of powers for the licensing authority which it may exercise on determining a review where it considers them appropriate for the promotion of the licensing objectives”. Paragraph 11.17 states “The licensing authority may decide that the review does not require it to take any further steps appropriate to promoting the licensing objectives. In addition, there is nothing to prevent a licensing authority issuing an informal warning to the licence holder and/or to recommend improvement within a particular period of time. It is expected that licensing authorities will regard such informal warnings as an important mechanism for ensuring that the licensing objectives are effectively promoted and that warnings should be issued in writing to the licence holder”. Paragraph 11.18 states “However, where responsible authorities such as the police or environmental health officers have already issued warnings requiring improvement – either orally or in writing – that have failed as part of their own stepped approach to address concerns, licensing authorities should not merely repeat that approach and should take this into account when considering what further action is appropriate. Similarly, licensing authorities may take into account any civil immigration penalties which a licence holder has been required to pay for employing an illegal worker”. Paragraph 11.19 states “Where the licensing authority considers that action under its statutory powers is appropriate, it may take any of the following steps: • modify the conditions of the premises licence (which includes adding new conditions or any alteration or omission of an existing condition), for example, by reducing the hours of opening or by requiring door supervisors at particular times; • exclude a licensable activity from the scope of the licence, for example, to exclude the performance of live music or playing of recorded music (where it is not within the incidental live and recorded music exemption) • remove the designated premises supervisor, for example, because they consider that the problems are the result of poor management; • suspend the licence for a period not exceeding three months; • revoke the licence”. Licensing Sub-Committee hearing – 5 November 2026 Part I - Public Paragraph 11.20 states “In deciding which of these powers to invoke, it is expected that licensing authorities should so far as possible seek to establish the cause or causes of the concerns that the representations identify. The remedial action taken should generally be directed at these causes and should always be no more than an appropriate and proportionate response to address the causes of concern that instigated the review”. Paragraph 11.21 states “For example, licensing authorities should be alive to the possibility that the removal and replacement of the designated premises supervisor may be sufficient to remedy a problem where the cause of the identified problem directly relates to poor management decisions made by that individual”. Paragraph 11.22 states “Equally, it may emerge that poor management is a direct reflection of poor company practice or policy and the mere removal of the designated premises supervisor may be an inadequate response to the problems presented. Indeed, where subsequent review hearings are generated, it should be rare merely to remove a succession of designated premises supervisors as this would be a clear indication of deeper problems that impact upon the licensing objectives”. Paragraph 11.23 states “Licensing authorities should also note t hat modifications of conditions and exclusions of licensable activities may be imposed either permanently or for a temporary period of up to three months. Temporary changes or suspension of the licence for up to three months could impact on the business holding the licence financially and would only be expected to be pursued as an appropriate means of promoting the licensing objectives or preventing illegal working. So, for instance, a licence could be suspended for a weekend as a means of deterring the holder from allowing the problems that gave rise to the review to happen again. However, it will always be important that any detrimental financial impact that may result from a licensing authority’s decision is appropriate and proportionate to the promotion of the licensing objectives and for the prevention of illegal working in licensed premises. But where premises are found to be trading irresponsibly, the licensing authority should not hesitate, where appropriate to do so, to take tough action to tackle the problems at the premises and, where other measures are deemed insufficient, to revoke the licence”. 8.8 Reviews arising in connection with crime Paragraph 11.24 states “A number of reviews may arise in connection with crime that is not directly connected with licensable activities. For example, reviews may arise because of drugs problems at the premises, money laundering by criminal gangs, the sale of contraband or stolen goods, the sale of firearms, or the sexual exploitation of children. Licensing authorities do not have the power to judge the criminality or otherwise of any issue. This is a matter for the courts. The licensing authority’s role when determining such a review is not therefore to establish the guilt or innocence of any individual but to ensure the promotion of the crime prevention objective”. Paragraph 11.25 states “Reviews are part of the regulatory process introduced by Licensing Sub-Committee hearing – 5 November 2026 Part I - Public the 2003 Act and they are not part of criminal law and procedure. There is, therefore, no reason why representations giving rise to a review of a premises licence need be delayed pending the outcome of any criminal proceedings. Some reviews will arise after the conviction in the criminal courts of certain individuals, but not all. In any case, it is for the licensing authority to determine whether the problems associated with the alleged crimes are taking place on the premises and affecting the promotion of the licensing objectives. Where a review follows a conviction, it would also not be for the licensing authority to attempt to go beyond any finding by the courts, which should be treated as a matter of undisputed evidence before them”. Paragraph 11.26 states “Where the licensing authority is conducting a review on the grounds that the premises have been used for criminal purposes, its role is solely to determine what steps should be taken in connection with the premises licence, for the promotion of the crime prevention objective. It is important to recognise that certain criminal activity or associated problems may be taking place or have taken place despite the best efforts of the licence holder and the staff working at the premises and despite full compliance with the conditions attached to the licence. In such circumstances, the licensing authority is still empowered to take any appropriate steps to remedy the problems. The licensing authority’s duty is to take steps with a view to the promotion of the licensing objectives and the prevention of illegal working in the interests of the wider community and not those of the individual licence holder”. Paragraph 11.27 states “There is certain criminal activity that may arise in connection with licensed premises which should be treated particularly seriously. These are the use of the licensed premises: • for the sale and distribution of drugs controlled under the Misuse of Drugs Act 1971 and the laundering of the proceeds of drugs crime; • for the sale and distribution of illegal firearms; • for the evasion of copyright in respect of pirated or unlicensed films and music, which does considerable damage to the industries affected; • for the illegal purchase and consumption of alcohol by minors which impacts on the health, educational attainment, employment prospects and propensity for crime of young people; • for prostitution or the sale of unlawful pornography; • by organised groups of paedophiles to groom children; • as the base for the organisation of criminal activity, particularly by gangs; • for the organisation of racist activity or the promotion of racist attacks; • for employing a person who is disqualified from that work by reason of their immigration status in the UK; • for unlawful gambling; and • for the sale or storage of smuggled tobacco and alcohol”. Paragraph 11.28 states “It is envisaged that licensing authorities, the police, the Licensing Sub-Committee hearing – 5 November 2026 Part I - Public Home Office (Immigration Enforcement) and other law enforcement agencies, which are responsible authorities, will use the review procedures effectively to deter such activities and crime. Where reviews arise and the licensing authority determines that the crime prevention objective is being undermined through the premises being used to further crimes, it is expected that revocation of the licence – even in the first instance – should be seriously considered”. 9.0 RELEVANT SECTIONS OF HILLINGDON’S LICENSING POLICY 9.1 Licensing Objectives – The Prevention of Crime and Disorder Paragraph 12.1 states “Licensed premises, especially those offering late night/early morning entertainment, alcohol and refreshment, can be a source of crime and disorder. The Licensing Authority will expect operating schedules to satisfactorily address these issues from the design of the premises through to the daily operation of the business. Applicants are recommended to seek advice from the Police Licensing Officer and Licensing Authority Officers prior to making any application as early advice can alleviate representations being made once an application is submitted. Full contact details for both are contained within the Responsible Authorities contact in Appendix F”. Paragraph 12.6 states “Applications referred to the Licensing Sub -Committee where relevant representations have been received will be determined on the individual merit of each case. The Licensing Sub -Committee has the power to impose specific conditions when considered appropriate in respect of the Crime and Disorder objective”. Paragraph 12.9 states “When making decisions about an application the Licensing Sub-Committee will have regard to the Borough’s Crime Prevention Strategy and any conditions attached to licences or certificates will so far as possible reflect local crime prevention strategies”. Paragraph 12.10 states “High risk or poorly managed premises will be subject to a higher frequency of inspections than low risk and well managed premises. Some of these inspections will be unannounced and conducted whilst the premises are in use for the purpose of the licence”. 9.2 Licensing Objectives – The Protection of Children from Harm Paragraph 15.8 states “It is recognised that the Mandatory Conditions attached to premises licences where alcohol is sold/supplied must have in place an age verification scheme. The Licensing Authority would normally expect this scheme to include a challenge for photo identification to all persons who appear to be under the age of 25 years, i.e. 'Challenge 25'”. Paragraph 15.14 states “The Licensing Authority will expect that each operator dealing in the sale and supply of alcohol implements a proof of age policy in line with the Mandatory Licence conditions. The Licensing Authority expects premises licence holders to ensure that their staff are adequately trained and in every case where there is any doubt as to whether the customer is aged eighteen or over operate on a ‘No ID, No sale’ basis”. Licensing Sub-Committee hearing – 5 November 2026 Part I - Public Paragraph 15.15 states “It is expected that all refusals of alcohol shall be recorded by the operator in a Refusal or Incident Log. This Log should be made available for inspection to a Police Officer or authorised officer from the Local Authority when requested”. 9.3 Licence Conditions Paragraph 22.1 states “Conditions on premises licences and club certificates are determined by: • The measures put forward on the Operating Schedule • Mandatory conditions within the 2003 Act (current list included at Appendix G) • Measures decided at a hearing by the Licensing Sub-Committee”. Paragraph 22.2 states “Conditions attached to licences by the Licensing Authority that have been proposed by the applicant in their operating schedule should be consistent with the steps set out in the operating schedule. This means that the effect of these conditions should be substantially the same as that intended by the terms of the operating schedule”. Paragraph 22.3 states “Any conditions attached to licences following relevant representations will focus on matters within the control of the Premises Licence Holder or Club Management Committees. They will address matters which have a direct impact on those living, working or engaged in normal activities in the vicinity, as well as patrons of the licensed premises. They will not be used as a means of attempting to attach responsibility to Premises Licence Holders or Club Management Committees for matters outside their reasonable control, such as anti- social behaviour once away from the premises or licensable activity. Conditions imposed by the Licensing Authority shall be appropriate, reasonable, and proportionate and should be determined on a case-by-case basis”. Paragraph 22.4 states “The Licensing Authority will not impose standard conditions upon every licence issued; however, it may have regard to model conditions produced by the Government and/or the Institute of Licensing and it may choose to impose these in appropriate circumstances”. 9.4 Reviews Paragraph 24.1 states “At any stage following the grant of a premises licence or a club premises certificate, an application for a review application can be submitted to the Licensing Authority by a Responsible Authority, any Elected Member or an Interested Party in connection with any of the four licensing objectives”. Paragraph 24.2 states “The Council, as Licensing Authority, will reject an application for review where it considers that the complaint is:  Not relevant to any of the Licensing Objectives  Vexatious, frivolous or repetitious.” Paragraph 24.3 states “The Licensing Authority will be prepared to facilitate mediation between the licensee and those who may be intending to review the Licensing Sub-Committee hearing – 5 November 2026 Part I - Public licence, depending upon the severity of the individual circumstances”. Paragraph 24.4 states “It is recommended that applications for review of premises licences are not made until at least six months after the grant of a licence in order to allow time for evidence to be gathered on the grounds for review”. Paragraph 24.5 states “Premises subject to review must display a statutory notice so that it is visible to passers-by, stating the ground for review and advising those who wish to make a representation to write to the Licensing Authority”. Paragraph 24.6 states “The Licensing Authority will also publish similar notices on the Council’s website”. 9.5 Prevention of Crime and Disorder Appendix B of the Statement of Licensing Policy states “Examples of measures to prevent crime and disorder which applicants are encouraged to give when completing their Operating Schedules:  Installing CCTV – The presence of CCTV cameras can be an important means of deterring crime both inside and outside of the premises. It can also help to provide valuable evidence in the event that an incident does occur. CCTV should be maintained in good working order and used at all times with a thirty-one-day library of recordings maintained at all times. In addition, a staff member who is able to operate the CCTV system shall be on the premises at all times when the premises is open. The staff member shall be able to provide the Police or authorised officer copies of recent CCTV images or data with minimum delay when requested.  An incident log shall be kept at the premises and made available on request to a Police Officer or an authorised officer. The following should be recorded in the log: (a) all crimes reported to the venue (b) all ejections of patrons (c) any complaints received concerning crime and disorder (d) any incidents of disorder (e) all seizures of drugs or offensive weapons (f) any faults in the CCTV system, searching equipment or scanning equipment (g) any refusal of the sale of alcohol (h) any visit by a relevant authority or emergency service.  Preventing counterfeit products, such as alcohol, tobacco, DVDs, CDs and other goods from being offered for sale upon the premises. 10.0 LEGAL CONSIDERATIONS 10.1 When considering an application for a review of a premises licence, the Sub - Committee shall carry out its functions with a view to taking steps it considers appropriate for promoting the licensing objectives. The licensing objectives are: Licensing Sub-Committee hearing – 5 November 2026 Part I - Public  Prevention of crime and disorder  Public Safety  Prevention of public nuisance  Protection of children from harm 10.2 Members should note that each objective is of equal importance. There are no other licensing objectives and the four objectives are paramount considerations at all times. 10.3 This application for a review of a premises licence has been made pursuant to s51 of the Licensing Act 2003. 10.4 Following receipt of a review application the Licensing Authority must hold a hearing to consider it and any relevant representations, both in support of the review and opposing the review. At the hearing, the Sub-Committee must, having regard to the application and any relevant representations, take such steps (if any) as it considers appropriate for the promotion of the licensing objectives. The possible steps are:  to take no further action  to modify the conditions of the licence  to exclude a licensable activity from the scope of the licence  to remove the designated premises supervisor  to suspend the licence for a period not exceeding three months; and/or  to revoke the licence 10.5 For the purpose of determining a review, the conditions of the licence may be modified by the addition of new conditions, the alteration of any existing conditions, or the omission of any conditions. The modification of a licence, including the exclusion of licensable activities, may be imposed permanently or for a temporary period not exceeding three months. The decision of the Sub -Committee should explicitly specify if any modifications to the licence are permanent or temporary. 10.6 The determination of an application for the review of a premises licence is made pursuant to s52 of the Licensing Act 2003. A determination under this section does not have effect- (a) until the end of the period given for appealing against the decision, or (b) if the decision is appealed against, until the appeal is disposed of. 10.7 Conditions will not be necessary if they duplicate a current statutory requirement. The licensing authority may therefore only impose such conditions that are appropriate to promote the licensing objectives arising out of the consideration of the review. 10.8 The Sub -Committee can only consider matters within the application and those which have been raised through representations from interested parties and responsible authorities. All applications will be decided on a case-by-case basis. 10.9 The Sub-Committee must ensure that all licensing decisions: Licensing Sub-Committee hearing – 5 November 2026 Part I - Public  Have a direct relationship to the promotion of one or more of the four licensing objectives  Have regard to the Council's statement of licensing policy  Have regard to the Secretary of States’ guidance  Must not be subject to a blanket policy to the extent that it is applied so rigidly that an exercise of discretion in each individual case is precluded 10.10 The Sub-Committee are reminded that while they have a duty to “have regard” to the statement of licensing policy and the Secretary of State’s guidance, they are not bound by it. However, should the Sub-Committee wish to depart from the policy or guidance then detailed reasons for this must be given as part of any decision. 10.11 The Council in its capacity as licensing authority has a duty to have regard to its public sector equality duty under s.149 of the Equality Act 2010. In summary s.149 provides that a Public Authority must, in the exercise of its functions, have due regard to the need to: i. Eliminate discrimination harassment, victimisation and any other conduct that is prohibited by or under this Act; ii. Advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it; and iii. Foster good relations between persons who share relevant protected characteristics and persons who do not. 10.12 Section 149(7) of the Equality Act 2010 defines nine relevant protected characteristics these are: i. age ii. gender reassignment iii. being married or in a civil partnership iv. being pregnant or on maternity leave v. disability vi. race including colour, nationality, ethnic or national origin vii. religion or belief viii. sex ix. sexual orientation 10.13 Officers have provided the Sub-Committee with recommendations related to this application. Subject to the above -mentioned factors having been properly considered, the Sub-Committee may depart from the recommendations if there are good reasons for doing so. The Sub-Committee is advised that such departures could give rise to an appeal or judicial review. 10.14 Other persons, Responsible Authorities and the premises licence holder have the right to appeal the decision of the Licensing Sub -Committee to the Magistrates’ Court within a period of 21 days beginning with the day on which the applicant was notified by the licensing authority of the decision to be appealed against.

Application for t he review of a premises licence or club premises certificate under the Licensing Act 2003 PLEASE READ THE FOLLOWING INSTRUCTIONS FIRST I Daniel Ferrer, Licensing Team Manager on behalf of the Licensing Authority (Insert name of applicant) apply for a review of a premises licence Part 1 – Premises or club premises details Postal address of premises or, if none, ordnance survey map reference or description Venue 5 446 Field End Road Post town Eastcote Post code (if known) HA4 9PB Name of premises licence holder or club holding club premises certificate (if known) Venue 5 Limited Number of premises licence or club premises certificate (if known) LBHIL 110/05 Part 2 - Applicant details I am Please tick  yes 1) an individual, body or business which is not a responsible authority (please read guidance note 1, and complete (A) or (B) below) 2) a responsible authority (please complete (C) below)  3) a member of the club to which this application relates (please complete (A) below) APPENDIX 1 (A) DETAILS OF INDIVIDUAL APPLICANT (fill in as applicable) Please tick  yes Mr Mrs Miss Ms Other title (for example, Rev) Surname First names Please tick  yes I am 18 years old or over Current postal address if different from premises address Post town Post Code Daytime contact telephone number E-mail address (optional) (B) DETAILS OF OTHER APPLICANT Name and address Telephone number (if any) E-mail address (optional) (C) DETAILS OF RESPONSIBLE AUTHORITY APPLICANT Name and address Daniel Ferrer Licensing Team Manager Licensing Authority Representative London Borough of Hillingdon Civic Centre High Street Uxbridge UB8 1UW Telephone number (if any) 01895 277753 E-mail address (optional) dferrer@hillingdon.gov.uk This application to review relates to the following licensing objective(s) Please tick one or more boxes  1) the prevention of crime and disorder 2) public safety 3) the prevention of public nuisance  4) the protection of children from harm Please state the ground(s) for review (please read guidance note 2) This application is for a Review of the Premises Licence under Section 51 of the Licensing Act 2003 referred to in Part 1 for Venue 5, 446 Field End Road, Eastcote HA4 9PB. Premises Licence number: LBHIL 110/05 and relates to the licensing objective of The Prevention of Public Nuisance. The Licensing Authority has examined the Council’s records relating to the premises, including the current premises licence and the history of complaints, officer involvement and engagement from October 2024 onwards. The current licence contains limited premises-specific controls addressing late-night noise, dispersal, plant noise and complaint management. In the Licensing Authority’s view, the existing conditions are no longer sufficiently detailed to address the impact now evidenced from the operation of the premises. The current licence does not go far enough to properly uphold the licensing objectives and would benefit from being reviewed and updated to include more specific and robust conditions which are more suitable and appropriate for the operation. This application is brought due to continuing problems associated with late-night noise, poor dispersal management, external congregation/loitering, and extractor fan noise affecting residents in Whitby Road and the vicinity, despite repeated engagement, agreed actions, and officer interventions over an extended period. Complaints and officer findings demonstrate that the licensing objectives, particularly the Prevention of Public Nuisance, are not being upheld on a consistent basis. It is the view of the Licensing Authority that the existing management arrangements have not been effective in consistently preventing public nuisance arising from the operation of the premises. The residents have continued to report disturbance since the Licensing Authority first became involved in October 2024. The continuing public nuisance concerns appear to have been exacerbated by the inconsistent implementation of measures agreed during meetings and correspondence with residents and the Licensing Authority. The Licensing Authority’s confidence in the ability of the current management arrangements to deliver sustained improvement has been significantly reduced. In the absence of clear and enforceable controls, the Authority considers that there remains a risk of similar incidents and disturbances recurring. The Licensing Authority considers that review proceedings are an appropriate and proportionate means of enabling the Licensing Sub-Committee to determine whether additional licence controls, amended hours or other statutory steps are required to promote the prevention of public nuisance. Having considered the residents’ evidence, Council records, officer observations, the premises licence, management responses and the effectiveness of the measures attempted to date, it is the Licensing Authority’s view that review proceedings are appropriate. Paragraph 11.1 of the Revised Guidance under Section 182 of the Licensing Act 2003 emphasises the importance and usefulness of the Review procedure. This states; "The proceedings set out in the 2003 Act for reviewing premises licences and club premises certificates represent a key protection for the community where problems associated with the licensing objectives occur after the grant or variation of a premises licence or club premises certificate". Please provide as much information as possible to support the application (please read guidance note 3) The prem ises are located within the Eastcote, HA4 area, on the corner of Field End Road at its junction with Whitby Road. A map showing the location of the premises and the surrounding area can be found at Annex A. The prem ises operate as a restaurant, bar and events venue. The internal layout includes a public bar and restaurant seating areas, together with a large function and banqueting hall used for private events, including weddings, birthday celebrations and corporate functions. The premises also include a kitchen and servery areas, and an adjoining customer car park accessed from Field End Road. The cur rent Premises Licence authorises the following: The sal e of alcohol by retail Monday to Sunday 10.00 hours to 02.00 hours the following day New Year’s Eve between 10.00 and 10.00 hours the following day Regulat ed entertainment Monday to Sunday 10.00 hours to 02.00 hours the following day New Year’s Eve between 10.00 and 10.00 hours the following day Late n ight refreshment Monday to Sunday 23.00 hours to 02.30 hours the following day The ful l current Premises Licence can be found at Annex B and the current plans at Annex C(a) & C(b). The curr ent Designated Premises Supervisor (DPS) is named as Mr. Kamlesh Patel (Jim) and he is a personal licence holder with . Kamlesh Patel been the DPS at the premises since April 2019. Asw ell as the DPS, the Licensing Authority have been engaging with one of the Directors of Venue 5 Limited, Mr Chandresh Patel. The Companies House records confirming that Chandresh Patel is a company Director can be found at Annex D and was appointed in February 2006. Venue 5 L imited have been the holder of the premises licence since August 2010 following an application to transfer from Cardthread Limited. RELE VANT HISTORY From October 2024 the Licensing Authority have taken appropriate and reasonable steps to engage with the Licence Holders and Management to resolve the Licensing Authority and resident’s concerns. This has been done through official visits, meetings and numerous E-mails to advise Venue 5 of the complaints from residents and to effectively implement and put in practice measures to uphold the licensing objectives. The Licensing Authority’s actions and correspondence to the Licence Holder are detailed in the relevant history, below: • 9th October 2024 – Handwritten letter received from resident Paula Murphy-Brinder as part of a petition submitted to the Council dated 9th October 2024 stating residents have had enough. The issues highlighted include: shouting of customers, slamming of car doors and abuse thrown at them. Urinating in gardens. Parking issues as residents unable to park outside their homes on Whitby Road, loitering of groups late to early hours shouting at each other. Paula Murphy Brinder’s full letter can be found at Annex E. • 23rd October 2024 – Council site visit to premises. Meeting with the Designated Premises Supervisor (DPS) Kamlesh Patel (Jim), Daniel Ferrer, Licensing Team Manager and Simon Boniface, Environmental Protection Team Manager. Discussed issues to get DPS’s views and relay residents’ concerns. The follow up E-mail sent by Mr Ferrer on 24th October 2024 can be found at Annex F. • 29th October 2024 – Meeting with Mr Ferrer and residents at the Civic Centre to discuss residents’ concerns. Residents had strong views about the operation at the premises and sought advice about options to remedy the situation. Mr Ferrer advised on the Licensing Act and steps. Mr Ferrer advised that initially these matters would be brought to the attention of the licence holder and DPS to work with them to see if they could resolve their concerns in the first instance. • 31st October 2024 – Mr Ferrer’s E-mail to DPS advising situation has not improved and requested a meeting with residents. This E-mail can be found at Annex G. • 15th November 2024. First meeting with residents and management at premises. Kamlesh Patel (DPS) was present along with Mr. Ferrer. • 19th November 2024 – Mr. Ferrer sent up a follow up E-mail - outlining issues discussed at first resident meeting and advising of Mr. Ferrer’s evening late visit on 17th November 2024. This E-mail was sent on 19th November 2024 can be found at Annex H. • 28th February 2025 – Second Meeting with all parties at premises with Kamlesh Patel (Jim the DPS) and Director of Company, Chandresh Patel and residents. Dispersal issues were discussed and Kamlesh Patel handed Mr Ferrer a copy of Venue 5’s dispersal plan. The parties agreed to monitor premises for the next couple of months up to spring and summer of 2025. The Dispersal Plan can be found at Annex I. • 7th October 2025 – Third meeting at premises with DPS and residents because residents stated that relationship with Management had broken down and residents still experiencing issues. Residents, Licensing, Police Licensing and the DPS met at the venue. DPS agreed to share Duty Manager contact numbers on the WhatsApp group, increase external patrols and be more proactive and to improve dispersal arrangements. • 28th November 2025 – Mr Ferrer E-mailed DPS and Director advising that residents were still experiencing issues. This E-mail sent on 28th November 2025 can be found at Annex J. • 10th December 2025 – E-mail response from DPS received and can be found at Annex. K. • 21 December 2025 around 23:00 hours– Noise complaint from Lucy Young who contacted the premises who reduced level afterwards. Management reiterated they were “busy” and could not always respond via WhatsApp. • 23rd December 2025 - Further E-mail from Mr Ferrer about further disturbance on 21st December 2025. Mr Ferrer’s E-mail can be found at Annex L. • 11 January 2026 at 23:59 – Resident complaint about patrons outside late at night and no reported response from the venue. • 24 January 2026 – Environmental Protection Team night visit. Their concerns identified included: Extractor fan noise, previously raised in 2024–25, remains unresolved, music levels high; outer door propped open with a rock, increasing noise escape and DPS instructed to contact EP Team within 2 weeks with contractor details and timescales. Mr. Boniface’s E-mail to Mr Ferrer can be found at Annex M. • Saturday 31st January 2026, 22:01 hours – Further Noise complaint reported by Lucy Young with significant bass noise reported. Multiple WhatsApp messages were sent by Lucy Young to venue but she says went unanswered. The Out of Hours EP were contacted and advised the venue. The DJ subsequently reduced bass. Resident extremely frustrated at repeated failings. Out of Hours Officer, Dale Foran sent a follow up E-mail to Mr. Ferrer about their findings which can be found at Annex N. • 3 February 2026 – Mr Ferrer’s sent an Email to DPS- raising concerns about the 31 January bass incident. Suggested installation of a sound limiter (supported by Out of Hours). And reinforced the need for better responsiveness and communication. This E- mail can be found at Annex O. • Saturday 7th February 2026 at 23:36 – Resident complaint regarding patrons loitering outside and disturbance at the care home end of Whitby Road. Residents reported this to DPS. • 9th February 2026 – DPS response to Mr Ferrer. Mr Patel. DPS confirmed that they struggle to reply to resident messages when busy. That they “did their best” on 31st January 2026. He also stated that a sound limiter quote is being awaited, and installation is expected within 6–8 weeks. The extractor fan repairs delayed due to weather conditions preventing access. Finally, he said they “will do their best” but suggests residents also have a responsibility to “do the same”. The DPS’s full E-mail response can be found at Annex P. Despite further correspondence and the passage of time, the Licensing Authority has not received confirmation that either the sound limiter has been installed or the necessary works to the extractor fan have been completed. The Licensing Authority is therefore unable to confirm that these proposed measures have been implemented. • 11th February 2026 – E-mail from Mr. Ferrer to DPS, ccing Director, Chandresh Patel advising of the 2 complaints sent from residents – Saturday 7th February at 23:36 and Sunday 11th January at 23:59. Mr. Ferrer’s E-mail can be found at Annex Q. • 11th February 2026 – Response E-mail from DPS to Mr Ferrer explaining they did respond to residents. The DPS’s full response can be found at Annex R. • Saturday 14th February approximately 01:00 hours – Complaint from resident Paula Murphy-Brinder received on 16.02.26 explaining that she was disturbed by group of customers leaving the premises walking down the street being very loud. • 22nd February 2026 – E-mail from resident Lucy Young. Asking about extractor fan and sound limiter – plus she advises she has logged 2 further noise complaints with Out of Hours - Saturday 14/2/2026 and for loud music on Wednesday 18/2/2026. • Friday 27th February approximately 01:00 hours – complaint from Paula Murphy- Brinder. She reported that a group was congregating near Whitby Dene Care Home, shouting and smoking what she believed to be drugs • Saturday 18th April 2026, complaint from Lucy Young – about another loud music disturbance that night . • Saturday 23rd May at 23:30 hours – music noise complaint from Lucy Young • Sunday 7th June 01:00 hours – Complaint from Paula Murphy-Brinder saying she had taken videos at 1am Sunday morning, that the noise was ridiculous cars beeping and people shouting. She states that this was happening outside venue 5 and there were NO security. • Friday 26th June, 23:04 hours – Complaint from Lucy Young re: Loitering. She states that a group of people who came out of Venue 5 and stood outside a house in Whitby Road talking loudly and making noise. • Wednesday 1st July 2026, 22:45 hours – Complaint from Lucy Young regarding loud music. She states that there was loud thumping base music from Venue 5 at approximately 10.45pm. She stated that she can't leave windows open in the heat because of the noise. • Sunday 30 th August 2026, 23:30 hours – Complaint from Lucy Young stating, “fireworks had been let off outside Venue 5 at 11.30pm and cars were racing back and forth with smoke coming out of the back and hooting horns, causing havoc along Field End Road at the junction of Whitby Road at 11.30 p.m. - also potentially causing danger to other motorists”. Lucy Young’s full E-mail dated 7 th September 2026 can be found at Annex S. The Licensing Authority has taken impact statements from key residents which give further details of their experiences with the premises and management. They can be found, below: Impact Statement from Lucy Young – Annex T. Impact Statement from Paula Murphy-Brinder – Annex U. OPTIONS Paragraph 11.19 of the Revised Guidance under Section 182 of the Licensing Act 2003 states that under the Review proceedings the Licensing Sub-Committee may take the following steps: (a) to modify the conditions of the licence; (b) to exclude a licensable activity from the scope of the licence; (c) to remove the designated premises supervisor; (d) to suspend the licence for a period not exceeding three months; (e) to revoke the licence The Licensing Autho rity invites the Sub‑Committee to consider the following appropriate and proportionate measures: • Noise Limiter / Sound Management o A noise-limiting device shall be installed and maintained at the premises. Its type, location and maximum operating level shall be agreed in writing with the Council’s Environmental Protection Team. All amplified music and DJ equipment shall be routed through the device. Once set, the device shall not be altered, reset, bypassed or replaced without the prior written agreement of Environmental Protection. o A Music Noise Management Plan shall be kept and maintained (DJ briefings; sound-check protocols; door checks; monitoring points; complaint response). • Doors / Building Management o All external doors (including lobby/porch doors) and windows shall remain closed during regulated entertainment save for access/egress. o Prominent signage to be displayed advising customers to respect the needs of local residents and to leave quietly. • Dispersal & External Areas o A written Dispersal Policy agreed with the Licensing Authority and the Environmental Protection Team to include visible door staff presence at peak dispersal, proactive verbal reminders to depart quietly, and discouraging loitering near Whitby Road. o During peak customer departure periods, door supervisors shall maintain a visible presence immediately outside the premises and at the junction of Field End Road and Whitby Road, so far as lawfully permitted, to encourage customers to leave promptly and quietly and to discourage congregation associated with the premises. o Patrol log: From 22:00 hours until 30 minutes after the premises close to the public on Fridays, Saturdays, and pre-booked private events, door supervisors shall undertake and record external observations at intervals not exceeding 15 minutes. A continuous visible presence shall be maintained during peak customer departure periods. • Resident Communications & Incident Response o A dedicated duty-manager telephone number shall be made available to nearby residents and shall be operational whenever the premises are open. All complaints received shall be entered in the incident log, including the time received, nature of the complaint, action taken and outcome o Incident Log to record: complaints; noise reductions; Responsible Authority visits; staffing levels; patrols. Log to be retained 12 months and produced to authorised officers on request. • Extractor Fan o Provide Environmental Protection Team and the Licensing Authority with the contractor specification and schedule for extractor fan noise mitigation/repair. o Extractor fan shall be maintained and operated so as not to give rise to noise or odour nuisance to neighbouring properties. Maintenance records to be kept and available for inspection to authorised officers. • Management Controls o Minimum 2 SIA on Friday and Saturday evenings from 22:00 hours until 30 minutes after closing; duties to prioritise dispersal management on Field End Road/Whitby Road frontage o For every pre-booked private event at the premises, the premises licence holder or Designated Premises Supervisor shall complete a written event-specific risk assessment before the event. The risk assessment shall determine the number and deployment of SIA-licensed door supervisors required to promote the licensing objectives. o A minimum of two SIA-licensed door supervisors shall be on duty during all pre- booked private events from the required time until at least 30 minutes after the premises have closed to the public. Where the risk assessment identifies that additional door supervisors are required, the additional staff shall be deployed accordingly. o The completed risk assessment shall be retained at the premises for a minimum of 12 months and made available on request to the Police or an authorised officer. A record shall also be maintained of the name, SIA licence number, deployment position and duty times of every door supervisor working at the event. o Staff training (induction + 6-monthly refresher) covering noise control, dispersal, and complaint handling. Records to be retained 12 months and available for inspections to authorised officers. • Hours o Should conditions alone be considered insufficient, the Authority invites the Sub-Committee to appropriately consider reducing terminal hours on Fridays, Saturdays to a point consistent with preventing public nuisance and/or imposing last entry aligned with dispersal best practice. Other Statutory Steps • Removal of the DPS if the Sub-Committee concludes management controls have been ineffective and confidence cannot be restored. Contact name (where not previously given) and postal address for correspondence associated with this application (please read guidance note 6) Post town Post Code Telephone number (if any) If you would prefer us to correspond with you using an e-mail address your e- mail address (optional) Notes for Guidance 1. A responsible authority includes the local police, fire and rescue authority and other statutory bodies which exercise specific functions in the local area. 2. The ground(s) for review must be based on one of the licensing objectives. 3. Please list any additional information or details for example dates of problems which are included in the grounds for review if available. 4. The application form must be signed. 5. An applicant’s agent (for example solicitor) may sign the form on their behalf provided that they have actual authority to do so. 6. This is the address which we shall use to correspond with you about this application. ANNEX: A Page 2 The opening hours of the premises - Between 10.00 and 03.00 hours the following day, every day. On New Year’s Eve between 10.00 hours and 10.00 hours the following day Where the licence authorises supplies of alcohol whether these are on and/or off supplies - ON AND OFF SUPPLIES Part 2 Name, (registered) address, telephone number and e-mail (where relevant) of holder of Premises Licence - Venue 5 Ltd 446 Field End Road Eastcote HA4 9PB Registered number of holder, for example company number, charity number (where applicable) - 5425075 Name, address and telephone number of designated premises supervisor where the premises licence authorises the supply of alcohol – Kamlesh Patel Personal Licence number and issuing authority of personal licence held by designated premises supervisor where the premises licence authorises for the supply of alcohol – The times the licence authorises the carrying out of licensable activities – The sale of alcohol by retail and regulated entertainment as detailed on the front page: Between 10.00 and 02.00 hours the following day, every day On New Year’s Eve between 10.00 and 10.00 hours the following day Provision of Late Night Refreshment Between 23.00 and 02.30 hours the following day, every day Page 3 Annex 1 – Mandatory Conditions Alcohol 1. No sale/supply of alcohol shall be made when there is no Designated Premises Supervisor in respect of the premises licence 2. No sale/supply of alcohol shall be made when the Designated Premises Supervisor does not hold a Personal Licence or when his/her Personal Licence is suspended 3. Every sale/supply of alcohol under the premises licence shall be made, or authorised, by a person who holds a Personal Licence 4.(1) The responsible person shall take all reasonable steps to ensure that staff on relevant premises do not carry out, arrange or participate in any irresponsible promotions in relation to the premises. (2) In this paragraph, an irresponsible promotion means any one or more of the following activities, or substantially similar activities, carried on for the purpose of encouraging the sale or supply of alcohol for consumption on the premises in a manner which carries a significant risk of leading or contributing to crime and disorder, prejudice to public safety, public nuisance, or harm to children– (a) games or other activities which require or encourage, or are designed to require or encourage, individuals to– (i) drink a quantity of alcohol within a time limit (other than to drink alcohol sold or supplied on the premises before the cessation of the period in which the responsible person is authorised to sell or supply alcohol), or (ii) drink as much alcohol as possible (whether within a time limit or otherwise); (b) provision of unlimited or unspecified quantities of alcohol free or for a fixed or discounted fee to the public or to a group defined by a particular characteristic (other than any promotion or discount available to an individual in respect of alcohol for consumption at a table meal, as defined in section 159 of the Act); (c) provision of free or discounted alcohol or any other thing as a prize to encourage or reward the purchase and consumption of alcohol over a period of 24 hours or less; (d) provision of free or discounted alcohol in relation to the viewing on the premises of a sporting event, where that provision is dependent on– (i) the outcome of a race, competition or other event or process, or (ii) the likelihood of anything occurring or not occurring; (e) selling or supplying alcohol in association with promotional posters or flyers on, or in the vicinity of, the premises which can reasonably be considered to condone, encourage or glamorise anti -social behaviour or to refer to the effects of drunkenness in any favourable manner. 5. The responsible person shall ensure that no alcohol is dispensed directly by one person into the mouth of another (other than where that other person is unable to drink without assistance by reason of a disability). 6. The responsible person shall ensure that free tap water is provided on request customers where it is reasonably available. Page 4 7. (1) The premises licence holder or club premises certificate holder shall ensure that an age verification policy applies to the premises in relation to the sale or supply of alcohol. (2) The policy must require individuals who appear to the responsible person to be under 18 years of age (or such older age as may be specified in the policy) to produce on request, before being served alcohol, identification bearing their photograph, date of birth and a holographic mark. 8. The responsible person shall ensure that– (a) where any of the following alcoholic drinks is sold or supplied for consumption on the premises (other than alcoholic drinks sold or supplied having been made up in advance ready for sale or supply in a securely closed container) it is available to customers in the following measures– (i) beer or cider: ½ pint; (ii) gin, rum, vodka or whisky: 25 ml or 35 ml; and (iii) still wine in a glass: 125 ml; and (b) customers are made aware of the availability of these measures. Mandatory Condition - Permitted Price 1. A relevant person shall ensure that no alcohol is sold or supplied for consumption on or off the premises for a price which is less than the permitted price. 2. For the purposes of the condition set out in paragraph 1— (a)“duty” is to be construed in accordance with the Alcoholic Liquor Duties Act 1979(6); (b)“permitted price” is the price found by applying the formula— where— (i) P is the permitted price, (ii) D is the amount of duty chargeable in relation to the alcohol as if the duty were charged on the date of the sale or supply of the alcohol, and (iii) V is the rate of value added tax chargeable in relation to the alcohol as if the value added tax were charged on the date of the sale or supply of the alcohol; (c) “relevant person” means, in relation to premises in respect of which there is in force a premises licence- (i) the holder of the premises licence, (ii) the designated premises supervisor (if any) in respect of such a licence, or (iii) the personal licence holder who makes or authorises a supply of alcohol under such a licence; (d) “relevant person” means, in relation to premises in respect of which there is in force a club premises certificate, any member or officer of the club present on the premises in a capacity which enables the member or officer to prevent the supply in question; and (e) “value added tax” means value added tax charged in accordance with the Value Added Tax Act 1994(7). 3. Where the permitted price given by Paragraph (b) of paragraph 2 would (apart from this paragraph) not be a whole number of pennies, the price given by that sub -paragraph Page 5 shall be taken to be the price actually given by that sub -paragraph rounded up to the nearest penny. 4. (1) Sub-paragraph (2) applies where the permitted price given by Paragraph (b) of paragraph 2 on a day (“the first day”) would be different from the permitted price on the next day (“the second day”) as a result of a change to the rate of duty or value added tax. (2) The permitted price which would apply on the first day applies to sales or supplies of alcohol which take place before the expiry of the period of 14 days beginning on the second day. Films 1. The admission of children shall be restricted according to the classification given by the British Board of Film Classification for the film being shown. Annex 2– Conditions consistent with the operating Schedule General 1. The Premises Licence Holder shall ensure that the following licence conditions are fully complied with. 2. The Council’s Rules of Management for Public Houses, Restaurants and other similar premises annexed hereto, shall be fully complied with at all times the premises are in use for the purpose of the Licence. 3. The Council’s Rules of Management for Exhibition of films via a Video/DVD in Pubs and other similar premises annexed hereto shall be fully complied with at all times the premises are in use for the purpose of the licence. 4. The film exhibitions shall be by means which include the use of any electro- magnetic tape or disc recording system to television monitors or projection on to cinematograph screens. 5. The film exhibitions shall be incidental or subsidiary to the principal use of the premises. 6. The film exhibitions shall be via the approved equipment installed within the Venue 5 banqueting hall. Page 6 Annex 3 – Conditions attached after a hearing by the licensing authority N/a Annex 4 – Plans The White House Design Ltd drawing number: RP/446/04/06B Minor variation 17/2/2015 Plan 1703 The Licensing Service registered plan number 895/07 From: Daniel Ferrer To: Jim; c.patel@empirebespokefoods.com Cc: Simon Boniface Subject: RE: Meeting at Venue 5 to discuss petition Date: 19 November 2024 16:20:00 Attachments: image002.png image003.png Good afternoon, Jim & Chandresh, I hope you are both well and that you had a good weekend. I firstly wanted to outline the issues that the residents raised at the meeting on 15th November 2024. I have summarised the issues, below: Dispersal The residents have stated that they have been disturbed by customers leaving the premises at the end of the night/morning. They have stated that this is problematic on Friday and Saturday nights and when private events are taking place. They state that customers are loud and going to their vehicles parked on Whitby Road or waiting for their taxis. You responded by advising that you would brief and train your door staff to deal with customers on dispersal. I advised that, although not a condition of your licence, to draft a dispersal policy. If this could be forwarded to me once it is drafted. Parking Residents advised that customers park their vehicles on Whitby Road making it difficult for customers to park their vehicles but also that sometimes customers obstruct residents’ driveways. You advised that you were happy for me to contact Parking to carry out Parking enforcement on Whitby Road. Jim and I have previously discussed whether information could be provided on your website advising on alternative locations for customers and guests to park at. Contact Residents wanted someone to call if they experienced disturbance. Jim had provided his mobile telephone number as the Designated Premises Supervisor. In addition, you stated that an Incident Log was kept and maintained at the premises. Music Noise Residents have stated that they have been disturbed by the volume of music, particular the base. You mentioned that there is sound proofing at the premises and I would advise that if you could confirm whether a sound limiter is currently installed at the premises. Extractor Fan A couple of residents stated that they are being disturbed by the noise of the extractor fan. There was some debate about what time the extractor fan was switched off and Management stated that it was switched off at roughly 01:00 hours. I advised that this topic was not my area of expertise and that I would speak to my colleague, Simon Boniface, on this matter. You may already be aware that my colleague and I visited early Sunday (17th Nov ) morning from about 01:00 hours. To summarise there was no private event taking place in the left-hand section and it was mainly customers inside the front bar area. We noted that a few outside customers were being loud speaking to one another but also whilst waiting for their taxis. I met with the Assistsant Manager at the premises and advised that staff could be more pro-active when dealing with their outside customers. Also, I noticed that there was some music escape every time customers opened the front doors to either enter or temporarily leave. Again, I will speak to Simon on this matter but your Assistant Manager stated that the premises did have sound limiter. One of the residents has also updated me regarding the same weekend. They have stated there was an afternoon engagement party on Saturday 16th November in the main large hall. They stated that they had to go over twice to ask for the music to be turned down, and that the base was so loud. I am told that the Duty Manager did turn it down the first time, but then it became loud again and the resident had to go over a second time. They have said that the event finished at about 17:30 hours. I would be grateful if you could forward me your Dispersal Policy once it is drafted but also your views on the matters raised, above, from the weekend just gone. ANNEX: H From: Simon Boniface To: Daniel Ferrer Subject: Venue 5 visit Date: 24 January 2026 02:38:51 Hi Dan, I visited Venue 5 when on nights tonight. I observed their extract which could cause nuisance to the old peoples home (where we’ve no complaint). I did however invite Jimmy outside with me and hear the noise. I reminded him that I visited last year to advise him that it needed to be fixed. I’ve told him to make enquiries with a suitable contract and to contact us within two weeks to inform us of his plan of action and a time frame for works to be completed. He was playing music at high level within the venue, but the front, outer door was left propped wide open with a rock. I reminded him that such simple management control issues will put him at risk of legitimate complaint and future enforcement. I’ll let you know when I hear back from them. Kind regards Simon Simon Boniface Team Leader – Environmental Protection Public Protection & Enforcement Place Directorate London Borough of Hillingdon Civic Centre High Street Uxbridge, UB8 1UW ANNEX: M From: Dale Foran To: Daniel Ferrer Subject: Venue 5 Date: 01 February 2026 00:49:04 Hi Dan, We received a call from our out of hours team regarding a complaint of loud music and bass made by A Mrs Lucy Young at 10:01 pm on the 31st Jan 2026 this was about Venue 5. We called Mrs Young at 10:21pm regarding the issues raised in their complaint and to try and ascertain the issues they were complaining about, we were advised that the bass of the music was quite loud and that she could feel the vibration in her property. We asked if we were able to visit but she was not keen on a visit at this time, I suggested to Mrs Young if she was happy for me to call the the manager of Venue 5 and ask them to reduce the volume and bass of the system. I called the venue and spoke with the manager Jim, I advised them that they needed to turn the volume and bass of the music down as it was affecting neighbours in the vicinity, he confirmed that he would speak with the DJ and make sure this happens. I called Mrs Young back about 5 minutes later to ensure this had been done and she confirmed it was lowered. I did advise mrs Young that I would send you an email and to suggest maybe seeing if the venue could install a sound limiter. Happy to discuss this next week. Kind Regards Dale Foran ANNEX: N From: Jim To: Daniel Ferrer Cc: Chandresh Patel Subject: RE: VENUE 5 - Further disturbance on 21st Dec Date: 09 February 2026 15:19:28 Attachments: image001.png image002.png Hi Daniel, Good afternoon. Thank you for your email below. Kindly see my response in red below. Please feel free to contact me if you have any questions,concern or arrange a meeting. Kindly email me your instruction’s rather than Text or WhatsApp. Kind regards Jim Patel General Manager 446 Field End Road Eastcote Middlesex. HA4 9PB 0208 429 1155 07946 714 087 www.venue5.com From: Daniel Ferrer <dferrer@hillingdon.gov.uk> Sent: 03 February 2026 17:32 To: Jim <jim@venue5.com> Cc: Chandresh Patel <c.patel@empirebespokefoods.com> Subject: RE: VENUE 5 - Further disturbance on 21st Dec Dear Jim, I hope you are well. I am writing to make you aware of a further noise complaint received regarding Venue 5 on the evening of Saturday 31 January 2026. The complaint related specifically to loud bass that was audible and causing disturbance at a nearby residential property. Our Out of Hours Service contacted you on the night and asked for the volume and bass levels to be reduced, which I understand was actioned shortly afterwards. We are doing our best to reply but sometimes it’s not possible because we are extremely busy and we have not employed anyone just to reply when they expect. 1 st time they texted see attachment how long we took to reply and actioned. When out of service came, he acutely recommended us to get our extractor fan investigated not to reduce the bass level. We have already informed a company to check our fan urgently, because of the weather they cannot get to the fan , we must wait for a dry weather. While I appreciate this was a busy evening for you, I must highlight this further complaint especially after the recent communication we have had. The resident advised that several messages sent to the WhatsApp group went unanswered. I would therefore be grateful if either yourself or one of the duty managers could ensure these messages are monitored and responded to, particularly where residents are raising immediate concerns about noise. Prompt communication can often prevent issues from escalating. We do our best to reply as soon as we notice the text message, as you will appreciate that running a business on a busy day, we are not able to reply promptly. ANNEX: P having any issues but the guests are the issue" Me: "Was it a wedding or birthday party event" Jimmy: "Wedding reception" I attach photo of the fireworks littered outside Venue 5, you can see one was a "shot" firework. I have videos of the congestion and noise in Whitby Road should you wish to view them, but they are too large to email to you. I can WhatsApp them to you if you let us have a mobile number to use for this purpose. "Was not in my control" You will see I have highlighted and underlined in brown Jimmy's comment about "not being in his control". Well, if this is happening directly outside of Venue 5 and he can't control his guests, who should be controlling them? Should something be added into his licence about "control", or a reduction made to the hours for events? Although this happened around 11.30pm, I think maybe we need to consider what controls he has in place to prevent this behaviour from happening again, for example, letting off fireworks outside his premises, and guests revving cars back and forth in Field End Road/Whitby Road with smoke coming out of their cars causing potential danger to other motorists and pedestrians. Jimmy also said he informed the police. I never saw any police cars turn up. I have copied in Nick into this email to keep him up-to-date. Kindest regards Lucy

Representation Form from Interested Parties (Please read notes on reverse before completing) Your details (See notes 2 & 3); Your Name Your residential address Your email address phone number The name of the body or organisation you represent N/A About the premises; Name of the premises you are making a representation about Venue 5 Address of the premises you are making a representation about 446 Field End Road Eastcote HA4 9PB The Licensing Objectives (See note 4); Licensing Objective Reasons for your representation and any supporting evidence Please tick; Prevention of Crime/Disorder Prevention of Public Nuisance  Protection of Children From Harm  Public Safety My representation relates to the prevention of crime and disorder and the prevention of public nuisance in connection with Venue 5. I have lived in the area since 2012. During that time, I have personally experienced noise that I understood to be coming from the venue, including loud music and low-frequency bass audible over my television. I have also observed vehicles associated with people attending the venue blocking driveways, parking on pavements and, on one occasion, parking on my driveway. When approached, the driver moved the vehicle. On one occasion, people who said they were attending a party at the venue told me that they were not concerned about receiving a parking fine and that I should move if I objected. On Friday and Saturday nights, including the early hours, I have repeatedly observed disturbances in the vicinity of the venue. These have included vehicles revving and travelling quickly towards the Whitby Road/Field End Road junction, broken glass on the pavement outside Whitby Dene, shouting and arguments across the road, and one incident involving a fight for which the police attended. I recognise the venue is a business and that customers are entitled to enjoy an evening out; however, I consider the frequency, noise and late timing of these incidents excessive. I am also concerned about the impact of the current New Year's Eve licensing hours. In my experience, parking provision appears insufficient for the number of people attending the venue. I have rarely seen security staff managing dispersal or parking outside the premises. I have also found litter left near my property, including in my hedge. A few weeks ago, fireworks were set off near nearby homes while a drought warning was in place. Appendix 2b Theresa Wallis 3) Please note that representations cannot be anonymous. Copies of all representations will be published in any Committee papers and will be sent to all persons involved with the hearing including the applicant. If you have concerns about the use of your information and would like to discuss this further, please contact one of our Licensing Officers for a discussion, on the contact details below. 4) In order to be considered 'relevant', the representation must relate to one or more of the 'Licensing Objectives'. These objectives are; a) Prevention of Crime/Disorder - This relates to any criminal activity, disorder or anti -social behaviour related to the application premises. b) Prevention of Public Nuisance - This relates to noise nuisance and vibration, litter, noxious smells, light pollution. c) Protection of Children from harm - This relates to the protection of children whilst on the application premises. d) Public Safety - This relates to the physical condition of the premises and the safety features provided for members of the public such as; fire safety, health & safety. 5) Upon submitting a representation, it is expected that you will attend the Licensing Sub -Committee hearing to deliver your representation verbally and answer any queries that the Committee may have. If you are unable to attend, your written representation will be considered. 6) You may wish to suggest an outcome to the Licensing Sub -Committee ie. grant the application with extra conditions; grant the application with fewer hours/activities; reject the application. Please note that the Licensing Sub-Committee will only make reasonable and proportionate decisions based upon the evidence they are presented with , and in line with the laws and regulations governing Licensing Hearings. 7) You may continue on separate sheets of paper if necessary and you may also attach any evidence which supports your representation. 8) Please submit all completed forms to: The Licensing Officer Regulatory Services London Borough of Hillingdon Civic Centre High Street Uxbridge, UB8 1UW licensing@hillingdon.gov.uk Tel - 01895 277433 www.hillingdon.gov.uk/licensing